FEMA C3MP

FEMA’s C3MP: Modernizing Disaster Communications

By Brenda Crist, August 28, 2025

When disasters strike, survivors depend on fast, reliable communication that the Contact Center Capability Modernization Program (C3MP) will deliver. Behind every call or chat session is a complex infrastructure of circuits, networks, cloud platforms, and agent systems that must perform under pressure. The Federal Emergency Management Agency’s (FEMA) Recovery Technology Program Division is now seeking contractor input on how to modernize its C3MP system—a sweeping effort that will transform the way FEMA engages with the public in times of crisis. This contract is a gem for businesses experienced in call center operations who want to engage with FEMA.